NAVIGATION

Support Center

The MBS Support Center is committed to providing excellent support by first determining if hardware or software support is required.  Each support need is then dispatched to either a software specialist, a hardware technician, or a sales support person to provide a quick response.

Call (402) 592-5500 for your support needs.

Commitment to Product and Support

  • New system features and capabilities are provided in a time frame that enables your bank to be “proactive” instead of “reactive”.
  • 100% of our developmental efforts are devoted to your banking needs.
  • Software enhancements, updates, regulatory changes and responses to unique circumstances can be implemented quickly and efficiently.

(Please click on your area of interest)
Hardware Support - Software Support - Network Support - Security Services Support


Hardware Support

MBS has an outstanding reputation for reliability because all of the hardware equipment that we sell is serviced by MBS employees only.

We also utilize a “replacement” philosophy regarding most service calls.  If the problem component can not be fixed quickly, it is replaced and repaired on our time, not yours.  MBS Maintenance includes preventive maintenance visits by our hardware technicians.

Hardware Maintenance Program

Features and Benefits

- Centralized Dispatch
Provides dispatch from the closest location with personnel specialized in quick problem resolution.
- Preventive Maintenance
MBS technicians perform regularly scheduled maintenance, extending the life of your equipment.
- Manufacturer’s Field Change Orders
MBS performs manufacturer’s field change orders to enhance performance and reduce downtime.
- Emergency Service
Emergency service is available after hours, weekends, and holidays.

Multiple Disaster Recovery Locations:
     - Omaha, NE
     - Davenport, IA
     - Minneapolis, MN
     - Plover, WI
     - Fargo, ND
     - Fort Collins, CO
     - Birmingham, AL
     - Kansas City, MO
     - St. Louis, MO


Ten Service Locations:
     - Omaha, NE
     - Davenport, IA
     - Minneapolis, MN
     - Plover, WI
     - Kansas City, MO
     - St. Louis, MO
     - Oklahoma City, OK
     - Fargo, ND
     - Fort Collins, CO
     - Birmingham, AL

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Software Support

Today all of our customers are utilizing the most current version of our system software.   This allows us to provide you with a knowledgeable and quick response to your software questions.

Software Support and Enhancement
Customer Support and Programming meet the challenges of creating software that is responsive to customers’ needs and financial industry trends.  Your input is an integral part of this developmental process.  If you have suggestions for ways to improve our system, we want to know.

Customer Support Hours:
8AM to 10PM CST Monday thru Friday, and 8AM to 12 NOON on Saturday.

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Network Support

MBS provides the most advanced network management capabilities available with turnkey products and support for file, domain, terminal and exchange servers and related network equipment.  Only Modern Banking Systems’ certified engineers provide superior quality installation, full service, and exceptional support for your network solution.

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Security Services Support

Our highly qualified technicians will work with you to best determine the network and systems design to optimize your network and security solution for your bank.  They will work with you during all phases of implementation and ongoing support, continuing through the entirety of your security contract.
 
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